Care & Support

We recommend doing everything with love, including when caring for your NOEMI SHAY items.

To ensure longevity, minimize exposure to:
sleeping, exercising, water sports, and harmful agents such as perfumes, chlorine, and extreme humidity, etc. For items made using stretch cord, pulling, yanking, and stretching will cause damage. Rather, roll bracelets on and off carefully while handling each item.  

All shipments include a NOEMI SHAY pouch meant to store your pieces when they’re not being worn.  These pouches are designed to protect your items’ finish and happen to be great when travelling.

We back our products with a 90-day warranty against discolouring with normal wear and tear. 

Chemical damage, signs of shock, stretching over time, and broken strands are not covered under this warranty. 

For added confidence, we offer a 14-day return policy on Standard Items, if for any reasons you do not receive what we promised.  Non-standard items cannot be returned for refund for any reasons, and include any collaborations, limited edition items, and custom pieces.  Custom Pieces include our "Let's Get Personal" collection (letter bracelets), items where charms are added to your choosing, any special order or custom configured items. 
Unfortunately, we cannot extend returns on Sale items. 

Shipping costs for any returns, exchanges, or warranty claims are at the purchasers expense; and can only occur with an approved Return Authorization Number.  Reach out to to see if your claim is eligible.  We cannot accept items without a Return Authorization Number (RAN).